RETURN/EXCHANGE POLICY

Refund policy
BBMS Purchase Policy: (Attention: NO REFUND)  No Refund " Please make sure you order the correct item.
RETURNS:
 
Please Note: Purchase Items may not be returned. Gift Cards and E-Gift Cards cannot be returned or refunded. All purchases are final on Sale items, E-Gift Cards and standard Gift Cards.
 
 If you feel the merchandise is defective and it was purchased from this website, please contact us by emailing bbmsproduct@gmail.com
MONEY BACK GUARANTEE FOR ITEMS PURCHASED OUT OF STOCK ONLY. 
 

Thank you for your purchase. We hope you are happy with your purchase. However, if your purchase for any reason is Broken/Damaged you may return it to us for an exchange only. Please see below for more information on our exchange policy.

 

EXCHANGE

 

Due to Covid-19, we will not be accepting returns. Items must be exchanged by our damaged and issues policy. 

We have  7 days return damage policy, which means you have 7 days after receiving your item, reporting damage or defectiveness to request a exchange.

To be eligible for a exchange, your item must be defective or damaged and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

EXCHANGE PROCESS

 

To exchange an item, please email customer service at contactsupport@ bbmsproduct@gmail.com to obtain a Exchange Merchandise Authorization (EMA) number. After receiving a EMA number, place the item securely in its original packaging and include your proof of purchase, and BBMS will provide the return mailing address via email.

  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

NO REFUNDS

 

After receiving your exchange and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the contact details below to arrange an exchange. 

 

Please Note

      

     ●     Sale items are FINAL SALE and cannot be returned.        

     ●     Must show proof of Damage for Exchange. Example: Photo/Video   

 

QUESTIONS?

 

If you have any questions concerning our return policy, please contact us at: 

contact support bbmsproduct@gmail.com

BBMS BRAND

Braids By MamaSipp is the founder and creative force behind BBMS—Beautiful, Bold, Magnificent, and Spectacular. What started as a passion for handmade fashion and self-expression grew into a brand focused on creativity, confidence, and learning.Known for her viral signature custom denim neckties, Mama Sipp creates pieces that allow individuals to express their style while also teaching others how to create their own. Through BBMS, she offers handcrafted fashion, beauty essentials, and digital resources designed to empower creatives at every level.BBMS BRAND is more than a brand—it’s a space where creativity is encouraged, skills are shared, and bold expression is celebrated. (WP)