RETURN/EXCHANGE POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if your purchase for any reason is Broken/Damaged you may return it to us for an exchange only. Please see below for more information on our exchange policy.
EXCHANGE
Due to Covid-19, we will not be accepting returns. Items must be exchanged by our damaged and issues policy.
We have 7 days return damage policy, which means you have 7 days after receiving your item, reporting damage or defectiveness to request a exchange.
To be eligible for a exchange, your item must be defective or damaged and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
EXCHANGE PROCESS
To exchange an item, please email customer service at contactsupport@ bbmsproduct@gmail.com to obtain a Exchange Merchandise Authorization (EMA) number. After receiving a EMA number, place the item securely in its original packaging and include your proof of purchase, and BBMS will provide the return mailing address via email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
NO REFUNDS
After receiving your exchange and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange an exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Must show proof of Damage for Exchange. Example: Photo/Video
QUESTIONS?
If you have any questions concerning our return policy, please contact us at:
contact support bbmsproduct@gmail.com
BBMS BRAND BOSS
1999, when my father died, I was clueless. I knew I lost my father, and I also lost my mother to the system. I asked God this prayer. I was crying out, not knowing what to do. The first thing I did was pick up a comb. "Why a comb I don't understand, Lord"? I prayed, asking for help. The comb was my help. That was the day I became a Braider. God gave me this gift. That's how I became a provider for my family. I didn't know about braiding hair, but do it when God provides you with something.
For many years, I braided hair and stopped braiding over 12 years. I didn't want to braid hair anymore. When my son Sipp left, I went into a deep depression once again, crying out to God the same prayer. Lord, help me stay focused. Once again, I picked up another comb. That's the Day God inspired me to become Braids By MamaSipp. I don't understand my purpose, Lord. I gave you this gift many years ago, and you walked away; you asked again, and I gave it back. Now you are crying out to me again, ready to walk away. Years ago, you didn't understand your purpose, so I gave you this gift. I took you through everything I took you through so you can understand your strength. "You Can't Break A Woman Who Gets Her Strength From God." Remember, I gave you that to prepare you for what's coming. God, I'm understanding now. Every time I do anyone's hair, I pray before getting started. Braiding isn't something I woke up and said I wanted to do. God blessed my hands. Watching my mother fight Breast Cancer inspired me to start BBMS Organic Products.
God is working through me. We all have a purpose, so please allow God to use you.
BBMS BRAND THE COLOR PINK represents a symbol of support for a cure.